Technical support

Do you need professional technical assistance?

On the territory of the whole country we offer subscription or hourly technical support, as well as prevention and periodical technical review of all kinds of security systems (security, video surveillance, access control and fire alarm), for clients who are not experts in the field or do not have qualified Specialists in your team.

Service activities include:

• Troubleshoot current security issues:
– On-site performance check, replacement of defective power units and elements;
– Download new and repair existing copper and fiber optic lines;
– Add new devices and extension to existing systems, users, etc .;

• Prophylactics of wiring, arrangement and optimization of cable connections;
• Prophylaxis of detectors, camcorders and lenses to them, cleaning and focusing;
• Checking of exterior mounting housings, inspection of rubber seals, glands, cleaning of safety glasses, inspection of fasteners, etc .;
• Checking the integrity of video databases on video recording platforms, setting up a system clock when needed;
• Prevention of BNC, RJ45 and power connectors;
• Check the audio recording microphones and connecting connectors;
• Checking the status of the recording systems (DVR / NVR) – power supply, fans, hard drives, dust removal, system error logs and critical events review, time / date correction and system settings to the requirements of the assignor;
• Checking the Internet connectivity of the recording and troubleshooting systems;
• View, set up and upgrade firmware and software packages of digital IP cameras and communication equipment – check for security gaps and update and optimize operational parameters;
• View, set up and upgrade firmware and digital recording software (DVR / NVR) software packages – check security gaps and update and optimize operating parameters;

Subscription technical support customers receive:

– Monthly periodical technical review;
– Emergency Calling and Troubleshooting – according SLA;
– Duty team with reaction Saturday and Sunday, holidays and holidays;

Contact us for more information and prepare a technical support proposal.